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Can't access PROMISED channels online

New Poster

Can't access PROMISED channels online

I recently added the "sports entertainment" package specificaly for NFL network, NFL Red Zone, and Fox Soccer plus. I must have been online chatting with the offical comcast sales person for 30 mins making sure I was going to get what i was asking for. I have an offical transcript copy of the "chat" so I DO have it all in writing from the comcast chat sales person. I was VERY specific about what i wanted and that i wanted to be able to watch all three of the above named channels ONLINE on my Laptop.


1. There is NO "Fox Soccer Plus" anywhere. Not on the TV, xfinity site or xfinity app. That was just an out in out LIE. Appearently from my resent research comcast doesn't even carry "Fox Soccer Plus".

2. I can not access NFL Network or NFL Red Zone online directly on the NFL site (ie Comcast is not listed as a service provider on the NFL site, ATT uverse is) OR using the Xfinity App on my tablet OR on the Xfinity website on my laptop.  I can see those channels on my TV but the whole idea was to be able to watch those on my laptop and i can't. Again another Lie


In both the above I have it, in the transcript, that i would get everything listed above that i can't get.


So what is comcast's excuse for why the sales person told those Lies to me?

Does Comcast have any intention of living up to what i was promised or is what the say on the internet about Comcast customer service true ??


I pay for 200+ useless junk channels that nobody watches and can't get what I paid for.


So what's the deal Comcast ?? Why can't I get the 2 NFL channels online in any form and what's up with "Fox Soccer Plus "



New Poster

Re: Can't access PROMISED channels online

I assume Comcast's response to this is...no comment??  This post brings up excellent questions, when we pay so much, why do we receive so little?  The lies on the phone have to stop too, sometimes I feel like the call center folks will say ANYTHING to get you to spend more money. 


NFL NETWORK AND REDZONE SHOULD BE AVAILABLE ONLINE!  Answer the darn question this guy posted!

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