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Can only stream "on demand"

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Can only stream "on demand"

I'm not able to stream any live channels, OR "TV GO."   Only on demand works.   I've tried iphone app, ipad app, and website.  Same results with all.  With phone I tried over both wifi and cellular.  When I tried cellular it said I needed to enable cellular streaming in my settings, although it was already enabled.

 

On the app, it tried to load forever then gives me "Video not available 101000."

 

On the website it tried to load for a while.  Then it says "Attempting to resume" for a while.  Then this diagnostics info.....

 

Customer Service Diagnostics
Build number326

OSMac OS 10.11.6

BrowserSafari 9.1.2

Flash version26.0.0

Status in home

Entitlements clinear, tve-linear, cvod, est, tve-vod

Last fingerprint cloudtv_web_polymer_4.3.3_prod_1500861741812_30673

Stream provider primetime

Video ID tvgrid/listing/2007402807240126109/?channelId=6231273842295960104Stream IDtag:xfinitytv.comcast.net,2013:channel-station:7320315021837941117:chNum:71:callSignOP#stream:format:HLS

Error code102100.33

Error descriptionLoading of the specified resource has failed

Error aux infohttp://ccr.linear-nat-pil-red.xcr.comcast.net/POP_SD_NAT_4160_0_7484663595041074163.m3u8?format=redirectVideo Provider71 POPVideo SourceTVListingVideo TitleMisery

Regular Contributor

Re: Can only stream "on demand"

Having the same issue in Santa Maria California,are rokus wont play live TV on Xfinity app.My main TV works because its directly connected to X1 box.The Xfinity app has been working great until 930 pst tonight.Hope it gets a quick fix.

Official Employee

Re: Can only stream "on demand"

Hello DaisyMaeF and andyat1217, I can assist you with getting this issue cleared up. Can you please try removing the app from your device and add it back? This will update your app and can fix any bugs within the system. If you have already completed this task please test your live content online by going to www.comcast.com and share your results. If you get the same result we can provision your cable equipment so that it syncs with your streaming services. 


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