Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,303

members

407

online

29,109

topics

Top

Can not view certain programs that I could last week.

New Poster

Can not view certain programs that I could last week.

Last week I could watch various programs.  This week I get a 564 error that tells me the program "can not be played", though it does show up on the website.  However, I can watch certain programs, so this is not across the board.  Has something happend in the last seven days?  How to resolve this?  The programs that are blocked include: Gotham, The Flash and The Green Arrow.

New Poster

Re: Can not view certain programs that I could last week.

I've figured it out.  Not sure why suddenly certain shows/networks could not play but it seems to be a privacy monitor I have (Privacy Badger) was causing a problem.  When I disabled it for this webpage, it started working.  I also have an ad-block software on as well, which I disabled for this experiment, and that may have had an affect as well. 

Official Employee

Re: Can not view certain programs that I could last week.

Hi Ljhberkeley, thank you for the update and information. Please let us know if you have any questions or concerns in the future.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 288 views
  • 0 kudos
  • 2 in conversation