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CableCard HDHomeRun Prime and No Channels

ANSWERED
Regular Visitor

CableCard HDHomeRun Prime and No Channels

My Problem:

 

CableCard Paired with HDHomeRun Prime but when I run the channel scan I am not getting any channels. I see several people have had their problem resolved on here so I thought I would give it a shot.

 

Called Comcast several times before finding the CableCard Activation/Pairing number (877-405-2298). Activation number got me paired but unable to get my channels as of yet. They created a ticket for second level support (cr744268595) but they haven't called me back yet. Any employees (or non for that matter) on here that might be able to help me?

 

Thanks,

 

Mike

Accepted Solution

Re: CableCard HDHomeRun Prime and No Channels

Please feel free to close this request. The issue was with the HDHomeRun (bent pin) and not the CableCard.

 

Thanks for your help.

View answer in context
Official Employee

Re: CableCard HDHomeRun Prime and No Channels

 

Hi Mgostischa, it sounds like your cable card may need to be re-paired or re-seated from our end. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Regular Visitor

Re: CableCard HDHomeRun Prime and No Channels

Please feel free to close this request. The issue was with the HDHomeRun (bent pin) and not the CableCard.

 

Thanks for your help.

Official Employee

Re: CableCard HDHomeRun Prime and No Channels

 

Mgostischa, thank you for posting your resolution here. Have a good day.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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