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CNN HLN asks for Xfinity Player Upgrade

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CNN HLN asks for Xfinity Player Upgrade

Also, when you click on watch live TV online, CNN and HLN to be specific, I get an error message saying "you need to update your Xfinity player". Funny thing is, no place to update and ESPN and Disney networks play just fine.

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Re: CNN HLN asks for Xfinity Player Upgrade

Everything working now.

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Official Employee

Re: CNN HLN asks for Xfinity Player Upgrade


spiderman865 wrote:

Also, when you click on watch live TV online, CNN and HLN to be specific, I get an error message saying "you need to update your Xfinity player". Funny thing is, no place to update and ESPN and Disney networks play just fine.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: CNN HLN asks for Xfinity Player Upgrade

That link does not provide a place to copy and paste anything.

This is the message I get when trying to watch CNN or HLN:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista: IE 6, Safari 3/4
  • Windows 7: IE 6/7, Safari 3/4
  • Mac OS 10.4.11+: IE 6/7/8, Chrome 4
Official Employee

Re: CNN HLN asks for Xfinity Player Upgrade


spiderman865 wrote:

That link does not provide a place to copy and paste anything.

This is the message I get when trying to watch CNN or HLN:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista: IE 6, Safari 3/4
  • Windows 7: IE 6/7, Safari 3/4
  • Mac OS 10.4.11+: IE 6/7/8, Chrome 4

On that site, what does it say after:

 

My operating system:

My web browser:

My system type:

My Silverlight version:

My Flash version:

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: CNN HLN asks for Xfinity Player Upgrade

Everything working now.

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