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CL-0x000f

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CL-0x000f

On Demand hasn't worked for weeks, getting message CL-0x000f. Have twice had chat session to no avail. First time was told aent sent signal to cable box two different times - the signal actually went to modem which reset and discontinued internet temporarily. Agent finally said he would have someone from Comcast contact me the next day. No contact made. Second chat useless also with agent stating problem would be escalated. Giving up on chat, called in today. Both chat agents and phone agent want to send tech. When I stated I had no interest in paying a tech for a Comcast problem the only solution offered was for me to pay for a $5.95/mo for plan which covered tech visits.. more money for Comcast - already taking money for service not provided. I am supposedly getting a credit on account - we will see. Closest office is two hours away.Comcast trucks on our street every day, so I assume whole neighborhood has some type of issues. Very frustrating to be lied to.

Official Employee

Re: CL-0x000f

 

eedoxies, are you still seeing this on demand error? I see there is a little maintennce going on in your area and there are a few signal issues at your home. I've sent a signal to your box to address that error. Let me know if that works. 

 

Additionally, please ensure that your coaxial cable is secured snug into your DVR and into the wall as well. 

 

KenF


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Contributor

Re: CL-0x000f

NO change, still have On Demand error code and no On Demand service.

Official Employee

Re: CL-0x000f

Thanks for the update, eedoxies. I got your private message too. Do you mind if I try a few more things. You might lose service for a few moments. This is on your DVR correct? 

 

 


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Contributor

Re: CL-0x000f

The last time an agent stated he was sending a signal to my cable box, he actually sent signal to my modem which recycled twice and then I was without service. I do not want to be without service through the holiday weekend. It has been my experience that once that happens, getting the problem resolved is not easy. Everything else is ok - (home phone - well it has never worked 100% since transferring to Comcast, but that is another issue; internet and cable TV - it is only On Demand that doesn't work.)

Official Employee

Re: CL-0x000f

We apologize you experienced that previously. Our system will only be sending a restart signal to your DVR box. Please let us know if you're ready for the signal to be sent. 


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Contributor

Re: CL-0x000f

Let you know when ready - how? Replying here takes days for a response. Calling tech support results in nothing, see previous posts. 

Official Employee

Re: CL-0x000f

Hi eedoxies,  is there a certain time of day  we can send a reset signal to your cable box as you will temporarily be without service, or can we send it anytime?

 

 

Thank you


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Contributor

Re: CL-0x000f

Add another 10 days to the time I have been without On Demand.

Since the answer is sending a signal to cable box, please do so before another 10 days goes by.

Regular Visitor

Re: CL-0x000f

We are having this same issue. Was without service completely for 12 days, and finally get service back but can't use on demand. Get this error CL-0x000f. Please help! We have had it with Comcast... and my husband is an employee!
Contributor

Re: CL-0x000f

Another 2 + weeks without On Demand, despite requesting signal to cable box on more than one occasion. Either request ignored (and why not, Comcast is able to continue charging for services not provided) or cable sent and no consequence. 

What does Comcast expect customers to do - shut up and continue to pay for undelivered service  or file complaint elsewhere?

Service Expert

Re: CL-0x000f


Tvxrays wrote:
We are having this same issue. Was without service completely for 12 days, and finally get service back but can't use on demand. Get this error CL-0x000f. Please help! We have had it with Comcast... and my husband is an employee!

You need to go through Employee Services whenever you have a problem.




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