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Buttons on remote aren't working - already changed batteries

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Buttons on remote aren't working - already changed batteries

Hi, my remote isn't responding. I get a green flash and then a red flash when I push buttons. It isn't the batteries as I just changed them to the same response. When I push the microphone for voice command it gives me a weird bonk sound. How can I reset the remote?

Service Expert

Re: Buttons on remote aren't working - already changed batteries

https://www.xfinity.com/support/cable-tv/remote-program-the-xr2-or-xr5-to-aim-anywhere/

To perform a factory reset:
  1. Press the Setup button until the LED at the top of the remote changes from red to green.
  2. Press 9-8-1.
  3. The LED will blink green twice to indicate that the remote was reset.



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