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Buffering On Demand goes on forever.

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Buffering On Demand goes on forever.

I have been trying to watch Murder in the 1st in On Demand on my PC for the last 2 hours.  It plays until the 1st commercial break, plays the commercials and then tries to transition back to the program.  All I get is a black screen that says Buffering in the lower left corner.  I have tried just waiting it out but after 15 minutes, did a refresh on IE.  Still buffering.

 

Then I exited to the On Demand Murder in the 1st page that lists the episodes - selected the same episode and hit play.  Still buffering.

 

Then I exited all the way out of IE, restarted it, and restarted the program again.  Still buffering.

 

I found I can run the program on my Nook HD+ using the Xfinity app with no problams.

 

I went to the following web page and let it run it's program.  Below are the results.  Can you please either resolve this problem or tell me what I have to do to resolve this problem.  I am getting very frustrated as this has been an on going problem, and I can see from your forums that I am not the only one experiencing this.

 

My Device Information My Zip Code: 98374 My Cable Provider: Comcast Pierce County Digital Use Dac: false My Conroller ID: 186 My Map ID: 400 My Persona ID: 29076 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: 2601:603:600:737:f852:c7f0:63ff:5776 My operating system: Windows - Windows NT 6.3 My web browser: Explorer 10 - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; TNJ My system type: Desktop computer or other device My Silverlight version: 5.1.40416.0 My Flash version: 18.0.0.160 Javascript: enabled Cookies: Enabled (1909 Bytes). Time Information My Clock Time: Fri Jun 19 14:31:55 PDT 2015 Server Clock Time: Fri Jun 19 14:31:41 PDT 2015

My Account Information In Home Authenticated: false Primary Account: false Provider Codes: s, jt, du, cy, fk, ep, eq, hc, dm, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, gi, ja, bw, gf, bu, by, bs, at, em, bl, ix, gd, fo, bp, gw, gr, iy, k, dg, dt, bn, ha, bi, bj, ce, it, ez, dx, gk, fh, ef, fd, do, fy, jo, ju, is, au, ew, ed, b, go, dj, de, ei, h, fa, ci, a, fx, gq, cp, jf, cw, ge, ea, cb, eb, bz, jj, co, jr, gh, jc, gn, dp, gg, gl, dh, en, gp, fi, cd, cf, fb, ar, cg, df, cu, ir, jq, ia, c, br, fe, n, ex, jv, ga, fw, fz, o, bx, dw, fn, ff, jm, dv, fs, ct, cs, et, cv, gv, fr, db, dr, bm, jb, gm, er, fv, dy, bo, dn, ft, el, bq, g, jk, aw, je, dc, jl, jw, jn, da, im, iz, fq, fl, gs, bv, di, fu, cx, dq, fg, cm, fp, ds, eo, gx, d, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, cc, ji Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
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