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Black Screen

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Black Screen

Had X1 installed couple weeks ago.  One week later screen goes black for second then comes back on and repeats several times then stops.  Starts up few hours later or day later.  Agent out the other day and replaced box.  First day no problem but today started doing it again.  Any fixes or suggestions?

Service Expert

Re: Black Screen


Tallguy719 wrote:

Had X1 installed couple weeks ago.  One week later screen goes black for second then comes back on and repeats several times then stops.  Starts up few hours later or day later.  Agent out the other day and replaced box.  First day no problem but today started doing it again.  Any fixes or suggestions?


If no error code showing then the problem may be in your TV or the Video connector cable. If you have other set top boxes in the home swap them with the one having a problem and see if the problem moves with the box or stays at the same location.




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Regular Visitor

Re: Black Screen

No other boxes and since they did change out box saturday and its still doing maybe cable as suggested. Before X1 no problems with tv on other type comcast box. Thanks
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