Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,681

members

625

online

30,004

topics

Top

Black Sails Episode 7

New Poster

Black Sails Episode 7

In Black Sails Episode 7 online, the audio appears distorted at the beginning and then cuts out completely a minute after the show starts. Episode 7 only, viewing online, tried several times at both qualities, video probably needs to be reuploaded. Not having any issues with any other show on demand online. Please Help!

New Poster

Re: Black Sails Episode 7

Me too
Regular Contributor

Re: Black Sails Episode 7

C'mon Comcast, how long does it take to get a new file with working audio? At least communicate with your customers so you don't look completely useless.

Official Employee

Re: Black Sails Episode 7

Thank you for reporting the issue with this episode. We are aware of the problem and have requested a new version. Unfortunately, it can take a few days to have the episode replaced. We appreciate your patience as we get this rectified. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Black Sails Episode 7

Will your merger with Time Warner speed up this process? Because so far, the speed and quality of your customer service is not worthy of more business.

Official Employee

Re: Black Sails Episode 7

The corrected episode is now avaiable on the site:

http://xfinitytv.comcast.net/watch/Black-Sails/5911369482906607112/full-episodes#episode=55745464653...

 

Thanks again for reporting the issue.

 

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Black Sails Episode 7

Umm... no it's NOT. All episodes are available EXCEPT episode VII online. What gives? Why pay Comcast in part for online viewing when I can't watch all the episodes that are supposed to be available? This is terrible support, guys. Terrible.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 6 replies
  • 1006 views
  • 0 kudos
  • 5 in conversation