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Billing

Why did my bill go up 20.00 in one month?

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Re: Billing

You can sometimes work out the reason for the change by comparing your recent bills. If you sign in with your Primary user ID you can view and compare the online copies at https://customer.xfinity.com/Secure/MyAccount/.

If you can't find the answer to your question that way, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (check locations and hours at http://customer.xfinity.com/service-center-locations).

Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

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