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Big ez remote codes don’t work with my Samsung TV

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Big ez remote codes don’t work with my Samsung TV

Just got Comcast cable for my 94-yr-old Mother-in-Law. She has terrible arthritis in her hands, so regular remote buttons are too small. Got a Big EZ Remote from Comcast store and she was excited about it, but none of the TV programming codes seem to work with her Samsung TV. The Big EZ Remote model shown in the online help is different from hers: hers has no “Setup” button, so no way to search for code. I’m usually pretty handy with this stuff, but I’m stumped. Any suggestions? Thanks!

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