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Ax Men season 3 won't play

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New Poster

Ax Men season 3 won't play

Other seasons play just fine but none of the season 3 episodes will play for me.  I see the 'obtaining authorization' followed by 'starting playback', but I cannot get past that point.  I've tried with both Chrome and IE 8.  Not sure why most if the info below is missing but I'm running Windows 7 and as I said, other seasons play just fine.

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 69.139.23.221 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2511 Bytes) Time Information My Clock Time: Wed Jan 16 2013 11:38:09 GMT-0500 (Eastern Standard Time) Server Clock Time: Wed Jan 16 2013 11:39:29 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False
Accepted Solution

Re: Ax Men season 3 won't play


siearly wrote:

Looks like the problem is fixed.


This issue is now resolved and all Ax Men videos are now working.

 

Let me know if this problem reappears.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: Ax Men season 3 won't play


siearly wrote:

Other seasons play just fine but none of the season 3 episodes will play for me.  I see the 'obtaining authorization' followed by 'starting playback', but I cannot get past that point.  I've tried with both Chrome and IE 8.  Not sure why most if the info below is missing but I'm running Windows 7 and as I said, other seasons play just fine.

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 69.139.23.221 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2511 Bytes) Time Information My Clock Time: Wed Jan 16 2013 11:38:09 GMT-0500 (Eastern Standard Time) Server Clock Time: Wed Jan 16 2013 11:39:29 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False

I tested all Season 3 episodes and found no issues.

 

What specific episodes are you referring to? Every Season 3 episode?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Ax Men season 3 won't play

None of the season 3 episodes are working for me.  So as an example, this link for a season 2 episode works fine:

 

http://xfinitytv.comcast.net/watch/Ax-Men/8813258916508666112/2280698207/The-Reckoning%2C-Part-2/vid...

 

But this link for a season 3 episode does not:

 

http://xfinitytv.comcast.net/watch/Ax-Men/8813258916508666112/2280698623/Diving-for-Dollars/videos

 

It just sits at the 'starting playback' screen with the four blue dots scrolling left to right.

Official Employee

Re: Ax Men season 3 won't play


siearly wrote:

None of the season 3 episodes are working for me.  So as an example, this link for a season 2 episode works fine:

 

http://xfinitytv.comcast.net/watch/Ax-Men/8813258916508666112/2280698207/The-Reckoning%2C-Part-2/vid...

 

But this link for a season 3 episode does not:

 

http://xfinitytv.comcast.net/watch/Ax-Men/8813258916508666112/2280698623/Diving-for-Dollars/videos

 

It just sits at the 'starting playback' screen with the four blue dots scrolling left to right.


Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Ax Men season 3 won't play

Looks like the problem is fixed.

Official Employee

Re: Ax Men season 3 won't play


siearly wrote:

Looks like the problem is fixed.


This issue is now resolved and all Ax Men videos are now working.

 

Let me know if this problem reappears.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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