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Authentication errors

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Authentication errors

I am trying to install the Stream app on my Android TV (running 6.0.1 Marshmellow). I can't sign on with my usual Comcast userID and password - it constantly says 'Authentication Errors'

 

Do you need to use a separate ID? It seems to be working on my Android tablet (running 4.4.2 KitKat), so I'm confused...Thanks Mike

Accepted Solution

Re: Authentication errors


Mike_AG wrote:

I am trying to install the Stream app on my Android TV (running 6.0.1 Marshmellow). I can't sign on with my usual Comcast userID and password - it constantly says 'Authentication Errors'

 

Do you need to use a separate ID? It seems to be working on my Android tablet (running 4.4.2 KitKat), so I'm confused...Thanks Mike


I'm sorry but Android TV is not a supported platform which explains why you aren't able to sign in. Android mobile devices are supported.  We are beta testing a Roku app (still called XFINITY TV but will be renamed to XFINITY Stream in an upcoming release).  

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Official Employee

Re: Authentication errors


Mike_AG wrote:

I am trying to install the Stream app on my Android TV (running 6.0.1 Marshmellow). I can't sign on with my usual Comcast userID and password - it constantly says 'Authentication Errors'

 

Do you need to use a separate ID? It seems to be working on my Android tablet (running 4.4.2 KitKat), so I'm confused...Thanks Mike


I'm sorry but Android TV is not a supported platform which explains why you aren't able to sign in. Android mobile devices are supported.  We are beta testing a Roku app (still called XFINITY TV but will be renamed to XFINITY Stream in an upcoming release).  


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Re: Authentication errors

OK thanks  

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