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Audio continues, but video stops

New Poster

Audio continues, but video stops

This is on a Nexus 10 running Android 4.4 -- the video freezes after about 30 seconds of playback, but the audio continues as though nothing has happened. This has persisted after the recent update as well. I have attmped multiple uninstall/reinstalls, and the deivce has also been flashed back to stock with no luck. Anyone else out there dealing with this issue?

Admin1

Re: Audio continues, but video stops

cshuttle12 -- When is this occurring? Is this happening with live shows? Recorded shows? On Demand shows? 


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New Poster

Re: Audio continues, but video stops

Sorry -- I didn't see this update until now.

 

This would be with on demand programming (so pre-recorded, not live).

 

I have since updated the device to Android 6, however, the problem persists with the exact same effects.

Problem Solver

Re: Audio continues, but video stops

Hello cshuttle12,

 

Please allow us some time to look into this for you and we will get back to you as soon as possible.




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Admin1

Re: Audio continues, but video stops

Thank you for that information. I've sent this to our support team to resolve. 


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