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App issues

When I try to log in to hbo go or the tbs app to watch something, this error message comes up on both apps when I try to enter my acct info

Access to this content requires an XFINITY® TV subscription*.
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You can still watch many of your favorite TV shows & movies at xfinityTV.com.
Watch Now »
* Requirements
XFINITY TV subscription (with a set top box or other device supporting Video ON DEMAND)
The network you are trying to watch must be included in your service

This just started as I had no issues a couple of days ago . Please help.

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Official Employee

Re: App issues


JeniR wrote:
When I try to log in to hbo go or the tbs app to watch something, this error message comes up on both apps when I try to enter my acct info

Access to this content requires an XFINITY® TV subscription*.
SUBSCRIBE NOW
Questions? Please click here for more information.
You can still watch many of your favorite TV shows & movies at xfinityTV.com.
Watch Now »
* Requirements
XFINITY TV subscription (with a set top box or other device supporting Video ON DEMAND)
The network you are trying to watch must be included in your service

This just started as I had no issues a couple of days ago . Please help.


Are HBO and TBS working On Demand on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Mark a Best Answer!solution Icon

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