App and web won't show actual recordings

[Hawksfan86]

When I open the app or view my recordings online, it is showing recordings from January that I have already deleted. It won't allow me to delete them again and is showing as my memory full. Plus it will only have a few minutes of a show while the full recording is in the actual DVR.

[ComcastDan]

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Hawksfan86 wrote:
When I open the app or view my recordings online, it is showing recordings from January that I have already deleted. It won't allow me to delete them again and is showing as my memory full. Plus it will only have a few minutes of a show while the full recording is in the actual DVR.

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Sorry you're having trouble. I did a "refresh" on your account which may help resolve this. You can do the same from your X1 set-top box by going to Settings: Device Settings: Sync DVR. 

I show your Cloud DVR as slightly over 50% full.  Cloud DVR holds 60 hours of recordings while your physical DVR holds over 100 (depending on HD/SD, and etc since the physical DVR isn't limited in hours but Gigabytes). 

Partial recordings can sometimes occur if the recording fails (typically in certain markets such as Detroit, Chicago, and Twin Cities and during peak recording times when capacity is reached). Again, sorry if this happens - there isn't anything you can do to overcome it except try to record again (they Cloud DVR recordings are separate from the physical DVR recordings so there's no way to "recover" them from your physical DVR if they didn't get recorded properly in the first place).

-ComcastDan

[snodgrass18]

The same thing is happening to me. Can you refresh my account too, mark?