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AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart"

Frequent Visitor

AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart"

I did get Comcast cable & Anyplay installed yesterday. It did work last night for about 60 minutes and I could watch the live streaming TV on my ipad.

 

Today, it doesn't work at all. Every time I start the app on my iPad 2 I get an error message,

"A DRM Error Has Occured. Please Force Quit the App and Restart"

 

We are not using AirPlay on any other device or anything. I do go ahead and force quit the app (double tap home, click on the app in the bottom row, click the minus sign), then re-start it. Same error over and over.

 

I did go back to comcast specifically for the Anyplay so pretty frustrating....

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Silver Problem Solver

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&quo

try resetting your router, then uninstall the app reinstall the app, restart any play sign in and see if that fixes it.  

Official Employee

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&quo


dmclark82 wrote:

I did get Comcast cable & Anyplay installed yesterday. It did work last night for about 60 minutes and I could watch the live streaming TV on my ipad.

 

Today, it doesn't work at all. Every time I start the app on my iPad 2 I get an error message,

"A DRM Error Has Occured. Please Force Quit the App and Restart"

 

We are not using AirPlay on any other device or anything. I do go ahead and force quit the app (double tap home, click on the app in the bottom row, click the minus sign), then re-start it. Same error over and over.

 

I did go back to comcast specifically for the Anyplay so pretty frustrating....


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp

Joe, OK, thanks for the reply.

 

For an update -- it worked for a while last night.

 

This morning -- getting the DRM error message again.

Frequent Visitor

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp

Hello, Just checking in here. I believe 72 hours has passed but issue isn't fixed (and haven't been contacted by phone).

 

Not upset about the delay just want to make sure the help ticket is still "open" rather than closed.

Official Employee

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp


dmclark82 wrote:

Hello, Just checking in here. I believe 72 hours has passed but issue isn't fixed (and haven't been contacted by phone).

 

Not upset about the delay just want to make sure the help ticket is still "open" rather than closed.


The ticket is still open and I have contacted our team that you are still having this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp

dmclark82,

 

Also, please forgive me but I must ask: Have you tried using AnyPlay yet today? I am assuming you did but sometimes it can take 48-72 hours for everything to sync with your account. Usually the app features take the longest to sync.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp

I have tried today. Actually just signed out of the app to try again.

 

Now on the sign-in page, I get this error message:

 

Unable to download account data, please try again.

 

I get this error message sometimes (as well as the other one that mentions DRM).

Frequent Visitor

Re: AnyPlay: "A DRM Error Has Occured. Please Force Quit the App and Restart&amp

Hi, wanted to ping on this as my billing credit was only for 72 hrs.

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