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Android & Browser not changing TV

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Android & Browser not changing TV

I'm hoping that I will have more luck through the forum than I had with the agent that I spent 45 minutes "chatting" with tonight.  I have two boxes, two tvs.  I have the Xfinity TV app installed on my Nexus 5, controlling my tv in my bedroom.  Testing the box results in nothing.  Channels do not change.  When I go online with my computer, I also get no response from attempting to change channels online.   It seems apparent that it is not communicating to the box at all...but I just couldn't get that across to the agent.  Does anyone have any suggestions?  

I am getting tv reception, and on demand works...so it seems that communication is working on some level.

Help is very much appreciated.

Regular Contributor

Re: Android & Browser not changing TV

Hi, can you provide the following so we can investigate your issue:

 

1. Device make, model Eg: iPad 1, iPad 2, iPad 3, iPad 4, iPad Air, iPad Mini? (Not just IPad or IPod or IMac))
2. OS (name, version — please make sure you get ALL relevant numbers in the version number, Eg: IOS 7.0.1, IOS 7.0.4 .)
3. The version of the app installed.
4.Screenshots wherever applicable.
5. Exact steps to replicate this issue. 
6. Comcast ID: (comcast.net email address or ID)

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