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Alias StreamPix on XFinity.TV

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Alias StreamPix on XFinity.TV

When trying to play Alias (Episode 114) my browser(s) on multiple computers and OS combinations seem to all get stuck at "Starting Playback." Other videos work without issue. This appears to be a particular video/series issue. After reading some previous posts by other users I have opted to include the My Device Information section of xfinitytv.comcast.net/computer

 

My Device Information

My Zip Code:

550XX

My Cable Provider:

Not Installed

Use Dac:

False

My Conroller ID:

190

My Map ID:

92

My Persona ID:

9698

My myDVR Manager Status:

Activated

My Set Top Box Names:

DVR 1

My Queue setup:

True

Facebook Queue Syncing:

False

Facebook Connect:

False

My public IP address:

75.73.XXX.XX

My operating system:

Linux - Undefined

My web browser:

Chrome 25 - Mozilla/5.0 (X11; Linux X86_64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22

My system type:

Desktop Computer Or Other Device

My Silverlight version:

Unknown

My flash version:

11.2 R202

Javascript:

Enabled

Cookies:

Enabled (2412 Bytes).

Time Information

My Clock Time:Tue Mar 12 2013 20:04:38 GMT-0500 (CDT)

Server Clock Time:Tue Mar 12 2013 20:04:38 GMT-0500 (CDT)

 

Please advise.

Official Employee

Re: Alias StreamPix on XFinity.TV


khalaan wrote:

When trying to play Alias (Episode 114) my browser(s) on multiple computers and OS combinations seem to all get stuck at "Starting Playback." Other videos work without issue. This appears to be a particular video/series issue. After reading some previous posts by other users I have opted to include the My Device Information section of xfinitytv.comcast.net/computer

 

My Device Information

My Zip Code:

550XX

My Cable Provider:

Not Installed

Use Dac:

False

My Conroller ID:

190

My Map ID:

92

My Persona ID:

9698

My myDVR Manager Status:

Activated

My Set Top Box Names:

DVR 1

My Queue setup:

True

Facebook Queue Syncing:

False

Facebook Connect:

False

My public IP address:

75.73.XXX.XX

My operating system:

Linux - Undefined

My web browser:

Chrome 25 - Mozilla/5.0 (X11; Linux X86_64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22

My system type:

Desktop Computer Or Other Device

My Silverlight version:

Unknown

My flash version:

11.2 R202

Javascript:

Enabled

Cookies:

Enabled (2412 Bytes).

Time Information

My Clock Time:Tue Mar 12 2013 20:04:38 GMT-0500 (CDT)

Server Clock Time:Tue Mar 12 2013 20:04:38 GMT-0500 (CDT)

 

Please advise.


We gave tested Alias 114 and cannot find any issues.

 

What other OS/browsers combinations have you tried?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Mark a Best Answer!solution Icon

New Poster

Re: Alias StreamPix on XFinity.TV

Windows 8 / IE10 failed for me as well

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