Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Accessing movies from premium channels

New Poster

Accessing movies from premium channels

I have all the premium channels in my package but for some reason when I attempt to watch one on-line I get a key symbol indicating that it does not recognize that I am a subscriber to that channel and it will not let me play the movie.

Tags (1)
Silver Problem Solver

Re: Accessing movies from premium channels

clear cache, clear cookies, try to reinstall silver light, update flash.  restart pc.  If none of that works call comcast tomorrow as your account is not coded correctly  also dont use ie9 as stated on this forum

Regular Contributor

Re: Accessing movies from premium channels

Comcast is telling us not to use IE-9.0 because there is a problem on their end on getting videos to work in it?  Why should we have to download another browser on to our computers? Shouldn't Comcast get on the ball and figure out what the problem is in IE-9.0, already?  I've never had a problem with IE-9.0 until I tried to watch videos through Comcast.
Silver Problem Solver

Re: Accessing movies from premium channels

some people have issues, I use ie9 and have no problems watching videos with it.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 0 kudos
  • 3 in conversation