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30 days and no help

Regular Visitor

30 days and no help

This in regards to the xfinity tv app/watching tv online. Most of the year - no problem. Past 30 days OMG..Nothing insync the sound is out of sync, the picture wow and worse and not viewable. enlarge the app ...not anymore. Here's the things. I'm on a desktop Inspirion all in one. Using an arris tm 602g router serial#9tBNF8Af$34-5-2. acct 155153501010. Telling you all this because five cutoff phone attempts, two lost chat attempts. One or two tickets ie CR344994401 couldn't fit in your schedule guess i got tossed. Look i pay top dollar at this point i need to see some credit next bill...seriously now 30days the quality and like sound lync everyhting about is less than poor not viewable. What's going on. and so fun calling cast going throught the whole ..ok you have to talk to the "infinity dept".....cutoff & not there 24/7. Bring me a new orouter..i don't know....get it done. Oh yeah I bundle with guys...bid$$...widow on my own.

Diane Gates


Frequent Visitor

Re: 30 days and no help

That's horrible. I hope someone from Comcast responds to this. (You might want to try tweeting some of this to @comcastcares on Twitter. They seem pretty responsive there.) You also might try looking on consumerist.com. They should have a list of corporate email addresses and telephone numbers for companies like Comcast. If you get no response from them soon perhaps an email to corporate will get some results. (What Consumerist calls an Executive Email Carpet Bomb.)

I'm also wondering if the issues are only on Comcast's site or if you have problems watching video on sites like Youtube or Hulu. (I don't work for Comcast but I am a computer tech and with a little more information I might be able to give you some assistance.)

If video works fine on other sites then the problem is likely with Comcast's site or a browser plug-in. If it is all over then it is likely your modem or computer.

It also would be good to try a different browser and be sure your plug-ins like Flash and Silverlight are updated.

It also would be helpful to know what version of Windows you are using and what browser.



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