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1 DVR is syncing with DVR Manager and is currently unavailable

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1 DVR is syncing with DVR Manager and is currently unavailable

Hi,

 

I am seeing this message for several days, "1 DVR is syncing with DVR Manager and is currently unavailable"

 

Sometimes I see the following, "DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household."

 

What happened my original DVR died and was replaced with a newer model refurb.  The 500G HD shows ~300G being used for recordings and about 1.5G for index in the HDD Details.  None of this recorded stuff shows up in the user interface.  Interestingly, in the iPad App I can switch to the DVR which is not available in the WEB application, and there it shows 34% used at the top.

 

Phone support is not useful so far.

 

Thank you,

Vladimir

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