Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,575

members

975

online

36,612

topics

Top

xfinity tv app won't show me recorded dvr shows

New Poster

xfinity tv app won't show me recorded dvr shows

My xfinity tv app ( newly installed - yes the latest) wont show me the option for dvr recorded shows under the saved tab. I have unistalled the app, i have gone to tv to send to icloud and refreshed- what is going on?

Service Expert

Re: xfinity tv app won't show me recorded dvr shows


Sbaker22 wrote:

My xfinity tv app ( newly installed - yes the latest) wont show me the option for dvr recorded shows under the saved tab. I have unistalled the app, i have gone to tv to send to icloud and refreshed- what is going on?


do you have the x1 entertainment package? The TV's set top boxes do not give the data to the cloud DVR. If you have the X1 system, call 877-896-8678 and ask the representative to add the cloud DVR rate codes for your area. After you accept the terms and conditions, new recordings will also be made in the cloud DVR, too. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 452 views
  • 0 kudos
  • 2 in conversation