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xfinity tv app/dvr recordings

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xfinity tv app/dvr recordings

I have an excellent wifi signal and netflix streams fast and on command.  The xfinity tv app, on the other hand, has been streaming slower and slower.  It stops and lags longer than it plays.  At first, I thought maybe you guys would upgrade your servers and now I see that you could care less about the customers and more about your profits.  I hope you guys fix it soon or I will make sure Mr. Roberts Jr. gets the message directly.  Nobody has time for this so, I doubt you guys care about the time your customers lose because I'm sure you guys are getting paid breadcrumbs.  Very disappointed about the lack in quality of your products and tired of the awesomeness you guys advertise your services to be. Please pass this to your managers

Official Employee

Re: xfinity tv app/dvr recordings


pi4ever wrote:

I have an excellent wifi signal and netflix streams fast and on command.  The xfinity tv app, on the other hand, has been streaming slower and slower.  It stops and lags longer than it plays.  At first, I thought maybe you guys would upgrade your servers and now I see that you could care less about the customers and more about your profits.  I hope you guys fix it soon or I will make sure Mr. Roberts Jr. gets the message directly.  Nobody has time for this so, I doubt you guys care about the time your customers lose because I'm sure you guys are getting paid breadcrumbs.  Very disappointed about the lack in quality of your products and tired of the awesomeness you guys advertise your services to be. Please pass this to your managers


I'll share your feedback with the technical team. Is the slowness primarily with DVR recordings or with live and On Demand as well?


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