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xfinity stream mobile app

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xfinity stream mobile app

Last week I could get on my app that I have been using for awhile now and be able to watch my recordings and also the ability to record channels. Noticed Monday, October 30th that the Recordings section that use to be under Saved was now gone and the ability to record was not an option any longer. What happened?

Service Expert

Re: xfinity stream mobile app


kclynn19 wrote:

Last week I could get on my app that I have been using for awhile now and be able to watch my recordings and also the ability to record channels. Noticed Monday, October 30th that the Recordings section that use to be under Saved was now gone and the ability to record was not an option any longer. What happened?


try this: go into menu, settings and look for the gear at the bottom. from there log out/sign out. then uninstall the program. If asked to keep data say no. reinstall the app, and sign in. did that fix it?




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Official Employee

Re: xfinity stream mobile app

 

Hi kclynn19, the steps that (Rustyben) provided is a good place to start. You can also check your DVR to make sure the recordings haven't been removed there as well. Please let me know if you need any further assistance. 


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