Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,615

members

9

online now

1,954,974

discussions

Top

xfinity gateway - connected devices

Visitor

xfinity gateway - connected devices

Hello,

 

On my Xfinity app I disconnected one device and there does not appear to be a re-connect option. The device will not reconnect.  One of the forum options was to go into Parental Control to "trust" the device but it did not work.  How to I unblock this device?

 

Thank you

 

Peter 

Official Employee

Re: xfinity gateway - connected devices


pkg1 wrote:

Hello,

 

On my Xfinity app I disconnected one device and there does not appear to be a re-connect option. The device will not reconnect.  One of the forum options was to go into Parental Control to "trust" the device but it did not work.  How to I unblock this device?

 

Thank you

 

Peter 


I'm sorry. Which XFINITY app are you referring to?  This forum is for the XFINITY TV app which allows customer to watch their included TV programming. It sounds like you may be having issues with a different app?




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Visitor

Re: xfinity gateway - connected devices

new to this.  signing into my router through the internet.  Any idea where I can get answers?

Official Employee

Re: xfinity gateway - connected devices


pkg1 wrote:

new to this.  signing into my router through the internet.  Any idea where I can get answers?


You'll have better luck in the Internet forum area (this is for the XFINITY TV app) but here are some basic steps to access your router (assuming it is one of the newer Comcast models):

 

  • Make sure you are connected to your network. This can be a wired or wifi connection.
  • Open a browser and go to 10.0.0.1. This is the router's gateway and it will automatically bring up a log in screen.
  • Enter username and password.
    • Username: admin
    • Password: password

Internet Forums if this doesn't help:

http://forums.xfinity.com/t5/Your-Home-Network/bd-p/YHN




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 3 replies
  • 553 views
  • 0 kudos
  • 2 in conversation