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wrong-double a-team episode

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Message 1 of 12
249 Views

i was going to watch the a-team season 2 episode 5 and 6 ,When You Comin' Back, Range Ride part 1 and 2 but when i went to watch part one it was part two and when i went to part two it was also part two

 

not sure if its the app or the network did something weird

11 REPLIES
Posted by
Service Expert

Message 2 of 12
235 Views

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee




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Posted by
Administrator

Message 3 of 12
199 Views

Hi mitchell710 -- I checked on these assets to see if I could duplicate this error. Our App, Internet web portal, and TV On Demand are playing these assets correctly. It appears this issue has been corrected. Are still seeing part 1 playing as part 2? I'm wanting to confirm this issue has been cleared on your end as well. 




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Posted by
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Message 4 of 12
188 Views

no, It's still happening for me

Posted by
Administrator

Message 5 of 12
138 Views

Are you seeing this on the App, web portal, and/or TV On Demand? 




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Posted by
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Message 6 of 12
122 Views

through the app (xfinity streaming)

Posted by
Administrator

Message 7 of 12
114 Views

Please start with uninstalling/reinstalling the app. 




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Posted by
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Message 8 of 12
105 Views

okay, done (still there)

Posted by
Administrator

Message 9 of 12
93 Views

I'll need to open a support ticket for you. I'll need to know the following pieces of information:

 

Connected to wifi or mobile network

Device type (phone, tablet, both)

Device make

Device model




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Posted by
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Message 10 of 12
84 Views

wifi

tablet

Samsung

galaxy tab 3 (7.0)

Posted by
Administrator

Message 11 of 12
58 Views

Thanks for the info. Since you're using wifi with your home network the next step is to do an account refresh and reset your modem. Since that will take your service offline for a bit, I'll need to know when a good time would be to do that reset. 




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Posted by
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Message 12 of 12
41 Views

oh just about any point between 1-5pm pst would work