Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,889

members

60

online now

1,952,185

discussions

Top

streaming problem on desktop

New Poster

streaming problem on desktop

I was able to stream last week but now I can't.  I get a screen that tells me to upgrade or install newest version of flash.  When I try to do that it tells me I already have it.  Then I follow instructions to manage add ons.  Still does not work.  Again, it worked last week.  I am having no problems streaming from my phone. other computer or tablet.  Please help.

Service Expert

Re: streaming problem on desktop


trista03 wrote:

I was able to stream last week but now I can't.  I get a screen that tells me to upgrade or install newest version of flash.  When I try to do that it tells me I already have it.  Then I follow instructions to manage add ons.  Still does not work.  Again, it worked last week.  I am having no problems streaming from my phone. other computer or tablet.  Please help.


which browser are you using? your operating system and version? Chrome and IE have flash built in and they keep it up to date. you must enable flash on chrome.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 184 views
  • 0 kudos
  • 2 in conversation