Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,326

members

6

online now

1,953,177

discussions

Top

stream app will not play downloaded content from cloud DVR

New Poster

stream app will not play downloaded content from cloud DVR

stream will not play shows downloaded from my cloud dvr.   Took 4 hourd to reach tier 3.  Once the app is reset only 1 show will play nothing after that.  it is version 4.8.1.021.

Service Expert

Re: stream app will not play downloaded content from cloud DVR


@brhyce wrote:

stream will not play shows downloaded from my cloud dvr.   Took 4 hourd to reach tier 3.  Once the app is reset only 1 show will play nothing after that.  it is version 4.8.1.021.


return the recording and play via stream. Does that work? The recording itself may have an issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: stream app will not play downloaded content from cloud DVR

not all programs are in the ondemand library. It is not an issue with the recording itself.  I was able to watch start the recording and then stopped it.  The recording would not resume playing either

 

New Poster

Re: stream app will not play downloaded content from cloud DVR

no it did not work.   I have had other recordings not play and just gave up. Once the app is refreshed, then it only plays. I can return recordings to my dvr without an issue.

 

 

Service Expert

Re: stream app will not play downloaded content from cloud DVR


@brhyce wrote:

no it did not work.   I have had other recordings not play and just gave up. Once the app is refreshed, then it only plays. I can return recordings to my dvr without an issue. 


returning to DVR just means the program is made available again to watch. just wanted it to be clear the 'return' is an action not really sending the cloud recording to the home DVR.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 4 replies
  • 115 views
  • 0 kudos
  • 2 in conversation