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Service Expert

Re: mobile app can't record programs, see recorded shows


here4kids wrote:

i can see programs have been recorded on my x1 when i am home, but i cannot see them using my app. i go into the app and try to modify a recording, or add a new show to tape and about 20% show up as recording/recorded. the others say they are, i see the red "record" circles, but are not visable on the app. if i do it at the same time a show is airing i do not get the red "recording" light on the app. it was working perfectly last week. can a comcast/xfinity employee help me with this? thx.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: mobile app can't record programs, see recorded shows

 

here4kids, is it all recording programs that are missing and can't record or is it certain programs? Are you seeing the same issues on the website as well? 

 




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New Poster

Re: mobile app can't record programs, see recorded shows

problem disappeared. thanks for your help.
Official Employee

Re: mobile app can't record programs, see recorded shows

Sweet. Post again if you need anything else. 

 




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