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online recordings constantly chopped/skipping

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online recordings constantly chopped/skipping

Every show I record and try to watch online is chopped up and skips. A one hour show is chopped to 30 mins and a 2 hour movie is chopped down to 1:20.  This started around the middle of December.  What is the fix?

Service Expert

Re: online recordings constantly chopped/skipping


greghaynes wrote:

Every show I record and try to watch online is chopped up and skips. A one hour show is chopped to 30 mins and a 2 hour movie is chopped down to 1:20.  This started around the middle of December.  What is the fix?


does the home actual DVR play the recording normally?




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New Poster

Re: online recordings constantly chopped/skipping

Mine does this as well  and has been going on for months. I've had previous issues with the app, so I assumed it was associated with that, but this issue has continued when the other was fixed. The programming will play normally on the DVR, but on the xfinity app or on the website, the program is missing pieces. It's as if whatever is streaming to the app is interrupted, so that the program is not fully recorded.

Service Expert

Re: online recordings constantly chopped/skipping

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: online recordings constantly chopped/skipping

Hello @greghaynes. I can assist with your XFINITY Stream chopped/skipping issue, and help open an Advanced Repair ticket for your issue. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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New Poster

Re: online recordings constantly chopped/skipping

I am having the same issue...does not matter if I download to a mobile device or watch on the DVR itself at home.  It seems when each event happens, I lose approximately 7-15 seconds of video.  I was able to time it while watching recorded basketball games where the in-game clock will jump.

 

Would like to get this fixed.

 

Thanks.

Service Expert

Re: online recordings constantly chopped/skipping


wrote:

I am having the same issue...does not matter if I download to a mobile device or watch on the DVR itself at home.  It seems when each event happens, I lose approximately 7-15 seconds of video.  I was able to time it while watching recorded basketball games where the in-game clock will jump.

 

Would like to get this fixed.

 

Thanks.


@ComcastJoeTru will soon look in on this thread. are you by chance in CA or in the Chicago-Mn, St Paul area?




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Official Employee

Re: online recordings constantly chopped/skipping

Hi @macenric. I'd like to get you an Advanced Repair ticket open for the skipping recordings issue as well. At this time, we do not have a "known issue fix" for this, and we are still treating this on a case by case basis. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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New Poster

Re: online recordings constantly chopped/skipping

yes it does

Official Employee

Re: online recordings constantly chopped/skipping

yes it does

greghaynes, do you still need help with this? If so, please shoot me a private message. 




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New Poster

Re: online recordings constantly chopped/skipping

I continue to have this same issue, although it occurs with only some recordings, not all. For example I have "This is Us" and "Blue Bloods" episodes recorded at home this week. "This is Us" shows as only 37 minutes out of roughly a 1 hour program. "Blue Bloods" played normally. I've uninstalled and re-installed the Xfinity Stream App, and have the 4.8.1 version, which is the latest. If you can help, please do.

Service Expert

Re: online recordings constantly chopped/skipping


@@Ukecrazygu wrote:Ukecrazyguy wrote:

I continue to have this same issue, although it occurs with only some recordings, not all. For example I have "This is Us" and "Blue Bloods" episodes recorded at home this week. "This is Us" shows as only 37 minutes out of roughly a 1 hour program. "Blue Bloods" played normally. I've uninstalled and re-installed the Xfinity Stream App, and have the 4.8.1 version, which is the latest. If you can help, please do.


hi, please follow the directions in the post just before yours.




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Official Employee

Re: online recordings constantly chopped/skipping

Hi @Ukecrazyguy.  I can assist with your Stream app skipping issues as well. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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New Poster

Re: online recordings constantly chopped/skipping

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue

Service Expert

Re: online recordings constantly chopped/skipping


@Thaigrrrl wrote:

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue


please follow the direcdtions in the post just before your post.




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Official Employee

Re: online recordings constantly chopped/skipping

 

 

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue

Thaigrrrl, got your message. I'll respond there. 

 

KenF




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