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online recordings constantly chopped/skipping

New Poster

online recordings constantly chopped/skipping

Every show I record and try to watch online is chopped up and skips. A one hour show is chopped to 30 mins and a 2 hour movie is chopped down to 1:20.  This started around the middle of December.  What is the fix?

Service Expert

Re: online recordings constantly chopped/skipping


greghaynes wrote:

Every show I record and try to watch online is chopped up and skips. A one hour show is chopped to 30 mins and a 2 hour movie is chopped down to 1:20.  This started around the middle of December.  What is the fix?


does the home actual DVR play the recording normally?




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New Poster

Re: online recordings constantly chopped/skipping

Mine does this as well  and has been going on for months. I've had previous issues with the app, so I assumed it was associated with that, but this issue has continued when the other was fixed. The programming will play normally on the DVR, but on the xfinity app or on the website, the program is missing pieces. It's as if whatever is streaming to the app is interrupted, so that the program is not fully recorded.

Service Expert

Re: online recordings constantly chopped/skipping

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: online recordings constantly chopped/skipping

Hello @greghaynes. I can assist with your XFINITY Stream chopped/skipping issue, and help open an Advanced Repair ticket for your issue. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: online recordings constantly chopped/skipping

I am having the same issue...does not matter if I download to a mobile device or watch on the DVR itself at home.  It seems when each event happens, I lose approximately 7-15 seconds of video.  I was able to time it while watching recorded basketball games where the in-game clock will jump.

 

Would like to get this fixed.

 

Thanks.

Service Expert

Re: online recordings constantly chopped/skipping


wrote:

I am having the same issue...does not matter if I download to a mobile device or watch on the DVR itself at home.  It seems when each event happens, I lose approximately 7-15 seconds of video.  I was able to time it while watching recorded basketball games where the in-game clock will jump.

 

Would like to get this fixed.

 

Thanks.


@ComcastJoeTru will soon look in on this thread. are you by chance in CA or in the Chicago-Mn, St Paul area?




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Official Employee

Re: online recordings constantly chopped/skipping

Hi @macenric. I'd like to get you an Advanced Repair ticket open for the skipping recordings issue as well. At this time, we do not have a "known issue fix" for this, and we are still treating this on a case by case basis. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: online recordings constantly chopped/skipping

yes it does

Official Employee

Re: online recordings constantly chopped/skipping

yes it does

greghaynes, do you still need help with this? If so, please shoot me a private message. 


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New Poster

Re: online recordings constantly chopped/skipping

I continue to have this same issue, although it occurs with only some recordings, not all. For example I have "This is Us" and "Blue Bloods" episodes recorded at home this week. "This is Us" shows as only 37 minutes out of roughly a 1 hour program. "Blue Bloods" played normally. I've uninstalled and re-installed the Xfinity Stream App, and have the 4.8.1 version, which is the latest. If you can help, please do.

Service Expert

Re: online recordings constantly chopped/skipping


@@Ukecrazygu wrote:Ukecrazyguy wrote:

I continue to have this same issue, although it occurs with only some recordings, not all. For example I have "This is Us" and "Blue Bloods" episodes recorded at home this week. "This is Us" shows as only 37 minutes out of roughly a 1 hour program. "Blue Bloods" played normally. I've uninstalled and re-installed the Xfinity Stream App, and have the 4.8.1 version, which is the latest. If you can help, please do.


hi, please follow the directions in the post just before yours.




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Official Employee

Re: online recordings constantly chopped/skipping

Hi @Ukecrazyguy.  I can assist with your Stream app skipping issues as well. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Regular Visitor

Re: online recordings constantly chopped/skipping

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue

Service Expert

Re: online recordings constantly chopped/skipping


@Thaigrrrl wrote:

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue


please follow the direcdtions in the post just before your post.




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Official Employee

Re: online recordings constantly chopped/skipping

 

 

I am having this same issue when trying to stream my dvr programs on my phone. Was there a fix uncovered yet? I just updated to the latest version and still having the same issue

Thaigrrrl, got your message. I'll respond there. 

 

KenF


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New Poster

Re: online recordings constantly chopped/skipping

I’m having the same problem! What’s the fix?
Service Expert

Re: online recordings constantly chopped/skipping


@Shadyglen1 wrote:
I’m having the same problem! What’s the fix?

scroll up to the 2/12 reply by @ComcastJoeTru and send him the information requested in his post.




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Official Employee

Re: online recordings constantly chopped/skipping

Hi Shadyglen1.  I can assist with your Stream app skipping issues as well. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Frequent Visitor

Re: online recordings constantly chopped/skipping

I'm having the same problem.  I sent a PM w/my pertinent information but haven't gotten a reply back yet.

Service Expert

Re: online recordings constantly chopped/skipping


@MsKrystin wrote:

I'm having the same problem.  I sent a PM w/my pertinent information but haven't gotten a reply back yet.


please follow the directions in the post directly before your post.




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Official Employee

Re: online recordings constantly chopped/skipping

 

MsKrystin, I got your post on the other thread and have responded to your private message. We can continue there. 

 

KenF


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New Poster

Re: online recordings constantly chopped/skipping

I'd like to have you take a look for me as well, I've had the same issue for months now

Regular Visitor

Re: online recordings constantly chopped/skipping

@ukecrazyguy - Did you receive a solution?
New Poster

Re: online recordings constantly chopped/skipping

I'm suddenly having this skipping problem too now.  Never an issue before last night.  Help?  

 

Thank you!

New Poster

Re: online recordings constantly chopped/skipping

I am having and have been having skipping problems on my DVR and my app/computer.   Would love to send a private message to Joe but I can't figure out how.  When I tap on Send Message it gives me a blank screen.

New Poster

Re: online recordings constantly chopped/skipping

I am having the same issues on my in-home DVR and the app. Mine started a few months ago.
New Poster

Re: online recordings constantly chopped/skipping

I am having the same exact issue. My recorded shows are skipping. I am using Xfinity Stream on my Roku. Pay for the live TV service. The technician was just at my home the other day making sure everything was right since I've had so many problems. It just started working well...And now this. Ugh. How do I private message on here? I need help before I throw in the towel on all things Comcast.
Service Expert

Re: online recordings constantly chopped/skipping

there is a known issue that affects random customers for random amounts of time. It appears that during peak times some servers are at over capacity for programs to be recorded. The errors cause the servers to move customers around to less 'full' servers over time.




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New Poster

Re: online recordings constantly chopped/skipping

I am having the same problem. Recorded shows on my Roku TV and iPhone skip all the time. Impossible to watch shows. I don’t have any issue on the actual X1 box tho. Very frustrating.
New Poster

Re: online recordings constantly chopped/skipping

Having this same issue.

New Poster

Re: online recordings constantly chopped/skipping

I am also having this issue.
New Poster

Re: online recordings constantly chopped/skipping

My recordings are skippng too! I messaged the worker above. Please help! I literally paid $120 to cancel my ATT service because of this same issue. And I've had nothing but trouble with my Xfinity Stream service now too. What a nightmare!! 

Service Expert

Re: online recordings constantly chopped/skipping

it is a national problem but seems to affect the northeastern states area more often. Comcast has not given an estimated time of repair.




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New Poster

Re: online recordings constantly chopped/skipping

Hi,

My DVR is having the same issue where a recording will say the full show recorded but when I go to play it it loses upwards of 10 to 15 minutes. Also, some of the recordings will skip around but the time stays normal. This doesn’t happen on every recording but it’s annoying on the ones it does affect. Please help!

New Poster

Re: online recordings constantly chopped/skipping

What is the fix???? Mine are skipping like crazy. What’s the solution ??
Service Expert

Re: online recordings constantly chopped/skipping


@Tlf8888 wrote:
What is the fix???? Mine are skipping like crazy. What’s the solution ??

see my post 2 above your post




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New Poster

Re: online recordings constantly chopped/skipping

I am having the same problem as well. This issue happens with recording on multiple channels, different time of day, and when I play the recordings my the main DVR device. This is incredibly frustrating for the exorbatant amount of money I pay for my monthly bill.

New Poster

Re: online recordings constantly chopped/skipping

I keep seeing post after post of this happening.  I also keep seeing "send me a PM"   This is obviously a widespread issue.  Can we not get an open message on what the problem is and how to fix?

Contributor

Re: online recordings constantly chopped/skipping

I'm having the same problem as well. I can't figure out how to send a direct message send my info.
Service Expert

Re: online recordings constantly chopped/skipping


@melias31 wrote:
I'm having the same problem as well. I can't figure out how to send a direct message send my info.

try again now.




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Contributor

Re: online recordings constantly chopped/skipping

Yea I still can't send private messages. There isn't an envelope icon in the top right.
Regular Visitor

Re: online recordings constantly chopped/skipping

Same here! Comcast doesn’t have an answer for it!
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