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iPad deleting downloads right after I download them

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iPad deleting downloads right after I download them

Why is the xfinity stream app deleting tv shows automatically right after they are downloaded. Two times in a row I have not seen my show right after they’ve completed the download. The last time I saw them just disappear right before my eyes. They just one by one deleted. Five tv shows within 6-7 seconds just gone. What is happening?
Problem Solver

Re: iPad deleting downloads right after I download them

Hello

 

Our backend team is investigating this now, as we've had reports of this behavior on both iOS and Android devices. Are you seeing only downloaded recordings disappear, or OnDemand shows also? 

 

LHC




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Problem Solver

Re: iPad deleting downloads right after I download them

Hello again

 

It looks like a data replication issue. The team has shifted traffic away from the problematic data center while they investigate further, and in our tests this has resolved the disappearing downloads problem. Let us know if you're still experiencing it!

 

Have a nice weekend.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
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Retired Comcast Employee.
Please post so people with similar questions may benefit.
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Frequent Visitor

Re: iPad deleting downloads right after I download them

Just to let u all know. Good news. All seems to be working on my Samsung S6 pertaining to the downloads. They are not auto deleting or disappearing now, so far today.
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