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iPad app Live Streaming Only Showing CMT

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I have the xfinity streaming app on my iPad and iPhone. The iPhone app works perfectly and I can see the full suite of "tv go" channels, but on my iPad I can only see 2 CMT channels. I don't even get CMT on cable X1 box. 

 

Any suggestions?  I've tried logging out and in and reinstalling the iPad app. 

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Posted by
Official Employee

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Solution

Hi Clark

 

We're looking into this for you. Please stand by.

 

LHC




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4 REPLIES
Posted by
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Message 2 of 5
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Cagilber wrote:

I have the xfinity streaming app on my iPad and iPhone. The iPhone app works perfectly and I can see the full suite of "tv go" channels, but on my iPad I can only see 2 CMT channels. I don't even get CMT on cable X1 box. 

 

Any suggestions?  I've tried logging out and in and reinstalling the iPad app. 


sign out of your iPad app and delete it. re install the app and log in using the main account username and password. works now?




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Message 3 of 5
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Posted by
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Message 4 of 5
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Cagilber wrote:

No. Didn't work. 


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Official Employee

Message 5 of 5
273 Views
Solution

Hi Clark

 

We're looking into this for you. Please stand by.

 

LHC




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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