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i'm trying to stop someone from using my xfinity tv app on there tablet

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i'm trying to stop someone from using my xfinity tv app on there tablet

I let this person use my accontt while they were in the hospital. But now there using it like its there cable at home, I changed all my passwords but everytime I log on to my tv app on my phone or laptop it shows all the stuff thayve watched, How do I stop this?????

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Re: i'm trying to stop someone from using my xfinity tv app on there tablet


cdmet9999 wrote:

I let this person use my accontt while they were in the hospital. But now there using it like its there cable at home, I changed all my passwords but everytime I log on to my tv app on my phone or laptop it shows all the stuff thayve watched, How do I stop this?????


call 800-Comcast, select tech support for cable TV. Ask the representative if they have a tool available to deprovision all the mobile devices on your account. If they do not, ask them to transfer you to 'tier 2' support. After the devices have been deprovisioned, you will have to relogin to all the accounts. Be sure you don't use same password you gave the person for your email password so they can not access your email addresses.




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