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how to turn off Auto-Authentication

New Poster

how to turn off Auto-Authentication

I want to turn off the auto-authentication feature when accessing a network website, like HBO GO, from my laptop.  Supposedly this can be done from "My Account", but I can't find any mention of auto-authentication under My Account.  Any help would be appreciated

Service Expert

Re: how to turn off Auto-Authentication


rclark_3505 wrote:

I want to turn off the auto-authentication feature when accessing a network website, like HBO GO, from my laptop.  Supposedly this can be done from "My Account", but I can't find any mention of auto-authentication under My Account.  Any help would be appreciated


using a desk/laptop https://idm.xfinity.com/myaccount/userprofile?tokenServiceStatus=success




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Official Employee

Re: how to turn off Auto-Authentication

rclark_3505, if you delete cache and cookies from your web browser, those sites won't have anything to auto authenticate. 




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New Poster

Re: how to turn off Auto-Authentication

Thanks v. much!  The link you provided led directly to the page allowing auto-authenticate to be turned off.  I'm still puzzled however ... if I start at the "MyAccounts" page, which path of menu choices lead you to the "auto-authenticate" page?  

Official Employee

Re: how to turn off Auto-Authentication

Hi rclark_3505,

 

Here's the steps you would take if needed in the future:

 

MY account> users> Click on edit on "Two-Step Verification"> toggle on/off

it is under "Secret question" 

 

I hope this helps. 





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