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how many devices can stream away from home

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Message 1 of 14
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I have xfinity account (internet/phone/tv bundle) which includes Stream TV app. With the prior app, I was only allowed to install on 3 devices, any more than that, and I would have to unregister one device before another family member could use on another device (I'm talking about streaming away from home, not on home wifi/native router). I spent hours confirming this maximim of 3 with tech support. This is ridiculous for a family of 6, watching from many devices in home and away.

My question... how many devices can have the app installed/registered/ and watchable away from home? and can watch at the same time? - would LOVE it if this has been increased to more realistic number!

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Posted by
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Message 2 of 14
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Customers can stream their cable service to up to five devices simultaneously, and that includes Roku devices, mobile devices (iPads, tablets, phones), and computers.

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Message 3 of 14
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Thanks so much for that info... do you know if I can have the app installed/registered on say 10 devices, with a max of 5 viewing at a time? 

 

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Message 4 of 14
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You can have upto 45 devices registered on the account. 

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Message 5 of 14
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Yay! Perfect - thank you

Posted by
Contributor

Message 6 of 14
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No problem. I lost track of how many devices I've registered. Haven't hit the limit yet.

Posted by
Official Employee

Message 7 of 14
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klsanderson wrote:

I have xfinity account (internet/phone/tv bundle) which includes Stream TV app. With the prior app, I was only allowed to install on 3 devices, any more than that, and I would have to unregister one device before another family member could use on another device (I'm talking about streaming away from home, not on home wifi/native router). I spent hours confirming this maximim of 3 with tech support. This is ridiculous for a family of 6, watching from many devices in home and away.

My question... how many devices can have the app installed/registered/ and watchable away from home? and can watch at the same time? - would LOVE it if this has been increased to more realistic number!


You can have the app installed on any number of devices (there's a limit but it is high).  There are concurrency limits on streaming due to contractual restrictions from programmers.  At any point you can go into the settings within the app (looks like a gear icon) and click "Manage devices" to see how many devices you have with downloaded content (limited to 5 devices with 10 downloads on each) and how many are currently streaming.  Note the difference below regarding in-home versus "TV Go" streaming (over the Internet or away from home).

 

See more in the FAQ:  https://www.xfinity.com/support/cable-tv/live-tv-streaming/

 

How many devices can stream live TV and/or XFINITY On Demand content simultaneously?


With XFINITY TV service, and the XFINITY Stream app and portal, most customers can stream video to up to five devices simultaneously while in the home. Out of the home or over the Internet, customers can stream up to three devices simultaneously. Please note, certain XFINITY TV packages limit the number of simultaneous streams to two.




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Message 8 of 14
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Help! We are running into the same problem here, and we're getting ready to travel. We currently have three devices with a total of 6, 3 and 3 movies downloaded. I just got my daughters' three iPhones ready to download movies, but all of them are getting "you've reached your TV Go download limit ". "Before you can download to this device, you'll need to return downloaded content from another device:: 12010". From what I read above, we should be okay...

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Message 9 of 14
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XSwampfoxX wrote:

Help! We are running into the same problem here, and we're getting ready to travel. We currently have three devices with a total of 6, 3 and 3 movies downloaded. I just got my daughters' three iPhones ready to download movies, but all of them are getting "you've reached your TV Go download limit ". "Before you can download to this device, you'll need to return downloaded content from another device:: 12010". From what I read above, we should be okay...


If you go here: https://tv.xfinity.com/settings/devices

 

Does it confirm what you believe to have downloaded or are there more?

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Message 10 of 14
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That link didn't help. Now I've made three calls to xfinity, three different attempts to help. And now they are telling me in broken English to call the Apple Store...  ugh...

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Message 11 of 14
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Just told her it's not an apple issue. She came back and said that the movies that I download don't go to the devices directly, and go to my dvr. Then the devices sync with the dvr? And she's transferring me to the cable department now...  good times

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Message 12 of 14
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Well. Just explained it all again...  turns out I was transferred to the billing department...  now being transferred to where? No idea.

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Message 13 of 14
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Tech support tier 1 again. Same verse, same as the first. Explained again... same solution proposals...  transferred to tier 3!  Skipped 2!  Cooking with gas... very helpful guy named Adam...  checking my "back end" (kinda tickles...). Now he's going to his tier 4 guy for ideas.  Said max of 5 devices can have 10 downloads on any given device. But a total of 30 downloads across the account.  Which is fine and helpful to know. Holding for a few min for tier 4 input.  

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Message 14 of 14
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Tier 3 & 4 working together still on my "back end" hahaha...  but Adam just popped back on the phone and let me know that there is some error they found.  This is five hours of pain, but I think we are making progress. My wish for future generations is that tier 1 should be quicker to bump to  higher tiers when no resolution.  And not start to send customers to the "Apple Store" to get a customer off the phone. Annnnd...  no go. 5 hours to thee minute, now this goes to the engineers, Rosemarie special "tool"...  could take a week... no movies for us, but we move on...