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trying to download DVR shows and says already downloaded maximum # of shows but have none downloaded

Official Employee

Re: downloading


captainnemo wrote:

trying to download DVR shows and says already downloaded maximum # of shows but have none downloaded


Not sure why, but our internal data showed 10 downloads to your iPad. I removed your devices which cleared out the downloads from our data.  You will need to sign back into the app but you should be clear to download DVR shows again (10 downloads on each of up to 5 devices).

 

Best,
ComcastDan




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