Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,935

members

31

online now

1,954,679

discussions

Top

comcast is down-Why cant i stream from xfinity when I am using my mobile hotspot from my phone?

New Poster

comcast is down-Why cant i stream from xfinity when I am using my mobile hotspot from my phone?

comcast has been down since last night due to a weather event. Why cant i stream from the xfinity website when I am using my mobile hotspot from my phone? When comcast is down I obviously cannot use my comcast access point so the mobile phone is my only option

Bronze Problem Solver

Re: comcast is down-Why cant i stream from xfinity when I am using my mobile hotspot from my phone?


lastreet wrote:

comcast has been down since last night due to a weather event. Why cant i stream from the xfinity website when I am using my mobile hotspot from my phone? When comcast is down I obviously cannot use my comcast access point so the mobile phone is my only option


What are you using the stream app on?

The xf stream app works using wifi data by default, to use cell data you have to go into app setting and turn on "Use Cellular Data"

Discussion stats
  • 1 reply
  • 161 views
  • 0 kudos
  • 2 in conversation