Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,202

members

47

online now

1,954,795

discussions

Top

Xfinity undated for my tablet

Visitor

Xfinity undated for my tablet

Since the update I don't have any of the regular network channels  such as ABC,CBS, NBC, or networks I had like VH1 nor do the channel numbers show up like before.  How do I get my channels back on my tablet?

Service Expert

Re: Xfinity undated for my tablet


MOREHOUSE28 wrote:

Since the update I don't have any of the regular network channels  such as ABC,CBS, NBC, or networks I had like VH1 nor do the channel numbers show up like before.  How do I get my channels back on my tablet?


Have you called in to the x1 help desk at 877-896-8678 ? Have them verify that you have the Cloud DVR "rate code" active on your account. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Xfinity undated for my tablet


MOREHOUSE28 wrote:

Since the update I don't have any of the regular network channels  such as ABC,CBS, NBC, or networks I had like VH1 nor do the channel numbers show up like before.  How do I get my channels back on my tablet?


If none of your channels have numbers (instead they would show "TV Go") then you either have the "Available out of home" filter turned on or you do not have XFINITY Internet service.  Are either of those the case?




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 2 replies
  • 229 views
  • 0 kudos
  • 3 in conversation