Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,402

members

71

online now

1,953,258

discussions

Top

Xfinity tv app

ANSWERED
Regular Visitor

Xfinity tv app

I  have x1 service at home, and have used the app while traveling in the past.  This week I can't view any of my recordings, I keep getting an error message saying there is a native error 106600 (similar) .  i reinstalled the app but no help.  Anyone have any ideas?

Accepted Solution

Re: Xfinity tv app


pattersonny wrote:
No. I didn't see anything in the help documents saying that I had to be.

https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-requirements

 

last paragraph 

 

XFINITY TV programs cannot be streamed outside of the United States. However, programs downloaded to your mobile device can be viewed offline anywhere, even while you're in other countries. Learn more about cloud and XFINITY On Demand content for devices.

View answer in context
Service Expert

Re: Xfinity tv app


pattersonny wrote:

I  have x1 service at home, and have used the app while traveling in the past.  This week I can't view any of my recordings, I keep getting an error message saying there is a native error 106600 (similar) .  i reinstalled the app but no help.  Anyone have any ideas?


were you watching it on your device or tried to connect the device to a TV via hdmi?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Xfinity tv app

I am traveling and trying to watch on an android tablet. It also won't let me download, i get a metadata cannot be retrieved error.
Service Expert

Re: Xfinity tv app


pattersonny wrote:
I am traveling and trying to watch on an android tablet. It also won't let me download, i get a metadata cannot be retrieved error.

The storage location must be internal memory,  not a removable memory card. Are you able to stream?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Xfinity tv app

No, can't stream either.  100660 error comes up.

Service Expert

Re: Xfinity tv app


pattersonny wrote:

No, can't stream either.  100660 error comes up.


are you in the usa travelling?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Xfinity tv app

No. I didn't see anything in the help documents saying that I had to be.
Service Expert

Re: Xfinity tv app


pattersonny wrote:
No. I didn't see anything in the help documents saying that I had to be.

https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-requirements

 

last paragraph 

 

XFINITY TV programs cannot be streamed outside of the United States. However, programs downloaded to your mobile device can be viewed offline anywhere, even while you're in other countries. Learn more about cloud and XFINITY On Demand content for devices.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 7 replies
  • 695 views
  • 0 kudos
  • 2 in conversation