Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,171

members

1,291

online

36,014

topics

Top

Xfinity tv app dvr

New Poster

Xfinity tv app dvr

My DVR and most TV shows are no longer available on the xfinity tv app. I recently upgraded my services and added three more dvr boxes and many channels. Now the xfinity tv app on my tablet doesn't have my dvr recordings. It doesn't even show the tab anymore! Any help would be great...thank you
Problem Solver

Re: Xfinity tv app dvr

You might need to call Comcast Billing, and ask them if the "Cloud DVR rate code" is still on your account. Probably got removed when you added the new boxes for whatever reason. No "Cloud DVR rate code", no seeing of the recordings tab on the Xfinity TV app. Hopefully they didn't purge your Cloud DVR on you, then you might have to start your Cloud DVR recordings from scratch.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 462 views
  • 0 kudos
  • 2 in conversation