Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,271

members

961

online

28,746

topics

Top

Xfinity streaming app stopped working. Error Code 403-102 on my roku device

ANSWERED
Highlighted
Regular Visitor

Xfinity streaming app stopped working. Error Code 403-102 on my roku device

The Xfinity Streaming App was functioning great for the last 7 days. This morning it won't connect with my Roku device. I have tried the acctivation codes several times to no avail. I keep getting Error code : 403-102. I have seen this same issue is a constant problem with Xfinity. I have just recently become an Xfinity customer after being with WOW where I never had the issues i have had with Xfinity.

Accepted Solution

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

View answer in context
Service Expert

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

 

BigMac51, we got your private message and I'll follow up with you there. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

I was contacted by ComcastKenF with 2 messages. He asked if I had uninstalled anr reinstalled the Xfinity APP. I haven't heard from him since that last message. Yes I have uninstalled the App 3 times and it didn't fix my Code Error.

Regular Contributor

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

Hard to believe but people do have days off

Official Employee

Re: Xfinity streaming app stopped working. Error Code 403-102 on my roku device

@BigMac51 - I will continue troubleshooting your issue. Please check your inbox. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 327 views
  • 1 kudo
  • 5 in conversation