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Xfinity stream app not showing live channels

New Poster

Xfinity stream app not showing live channels

Stream app not showing live channels on laptop or on iPad. All that is displaying is a list of 5 channels as shown below.

 

 

New Poster

Re: Xfinity stream app not showing live channels

Another user posted about this yesterday and I tagged his message as I had the same problem.  A search of the forum shows that this problem has occurred several times this year defaulting to a few sports channels.   I deleted and reinstalled the app several times on my iPad and iPhone, closed and opened the apps several times, and shut the devices down several times.  None of these worked-- so I scheduled a call with Comcast earlier this monring based on the online insructions to contact them if a channel is not showing.  The representative tried several things that did not work.  The last thing she did was to "refresh."  This changed nothing on my end, however, she said she was able to view the live channels shen she streamed under my account.  After we hung up I, one more time, deleted and reinstalled the app on my iPhone and all my channels were there.  The iPad, on which I had not dleted the app continued to now show live channels unitl I deleted and reinstalled the app on the iPad.  

 

The rep also said that she was excalitng the issue to thier advanced team.  

Service Expert

Re: Xfinity stream app not showing live channels


sagnik wrote:

Stream app not showing live channels on laptop or on iPad. All that is displaying is a list of 5 channels as shown below.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Xfinity stream app not showing live channels

 

Hello sagnik, it sounds like we need to refresh your entitlements on our end. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 

 

 

SW52, I can help you as well please send me a private message so that we can get this taken care of for you.





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New Poster

Re: Xfinity stream app not showing live channels

ComcastAmir, can you please let me know when to check?

Thanks

New Poster

Re: Xfinity stream app not showing live channels

I am having this problem, as well. Please reset th entitlements on my account, Thank you!

Service Expert

Re: Xfinity stream app not showing live channels


HOU-AGS wrote:

I am having this problem, as well. Please reset th entitlements on my account, Thank you!


you can first try pressing the A button on your remote and select and run 'system refresh'. did that fix the problem? 




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New Poster

Re: Xfinity stream app not showing live channels

That seems to have done it. Thank you!

Regular Visitor

Re: Xfinity stream app not showing live channels

As of yesterday evening, xfinity stream app only showing 4 tv channels in Live TV tab. please reset my entitlemments.  Happens on both devices i use. laptop and phone.

 

 

Service Expert

Re: Xfinity stream app not showing live channels


wrote:

As of yesterday evening, xfinity stream app only showing 4 tv channels in Live TV tab. please reset my entitlemments.  Happens on both devices i use. laptop and phone. 


you are able to do that with your remote's A button (system refresh).




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Regular Visitor

Re: Xfinity stream app not showing live channels

I don't have a tv but watch live TV on my computer via the Xfinity app in browser. No remote.  I did just speak with someone for about an hour and  they "reset entitlements to accounts", refreshed signal to modem several times and still no luck.  Tried 3 different broswers, phone and the channels I'm paying for still not showing up in Live TV.  The account guy had nothing more he could help me with and wished me luck. Ugh.  

 

Any other suggestion would be appreciated.

Service Expert

Re: Xfinity stream app not showing live channels


wrote:

I don't have a tv but watch live TV on my computer via the Xfinity app in browser. No remote.  I did just speak with someone for about an hour and  they "reset entitlements to accounts", refreshed signal to modem several times and still no luck.  Tried 3 different broswers, phone and the channels I'm paying for still not showing up in Live TV.  The account guy had nothing more he could help me with and wished me luck. Ugh.  

 

Any other suggestion would be appreciated.


are you at home? do you subscribe to the X1 system? 




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Official Employee

Re: Xfinity stream app not showing live channels

Hi, mamyers15 - Please send me your full name, address, and a phone number in a private message. I will investigate and troubleshoot your streaming issue. Thank you. 




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Regular Visitor

Re: Xfinity stream app not showing live channels

Rustyben, yes I'm at home. i have internet plus instant tv package. but Live TV tab only shows a few TV GO channels. it's as if it thinks I'm not home. Don't know what x1 system is  so that's probably not what I have.

Service Expert

Re: Xfinity stream app not showing live channels


wrote:

Rustyben, yes I'm at home. i have internet plus instant tv package. but Live TV tab only shows a few TV GO channels. it's as if it thinks I'm not home. Don't know what x1 system is  so that's probably not what I have.


be sure to send @ComcastElla the info requested in the reply above your reply. Let us know when it is fixed.




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New Poster

Re: Xfinity stream app not showing live channels

 My tablet suddenly stopped doing live TV, too. Help!

Service Expert

Re: Xfinity stream app not showing live channels


wrote:

 My tablet suddenly stopped doing live TV, too. Help!


scroll up a few posts and follow the directions from @ComcastEllaComcastElla




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Regular Visitor

Re: Xfinity stream app not showing live channels

Good news is everything is back as it should be, now receiving all the channels under Live TV that I'm paying for.  Not sure what happend but after having no luck troubleshooting with the Tier 3 team, the representative created an INC (incident ticket) that went to the engineering department with an estimated 24-48 hour response.  I never heard back from anyone but just checked the account 2 days later and everything was working. Thanks for everyone's help and hope this info helps others.

Official Employee

Re: Xfinity stream app not showing live channels

@mamyers15 -  Awesome news! I'm very happy to hear that everything is working now. Thank you so much for letting me know. If you get any questions or concerns - feel free to reach us back. 




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