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Xfinity stream app error

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Posted by
Contributor

Message 1 of 3
299 Views

I cant watch any local programs. Error message says "you must be connected to your home network" but i see iam connected to xfinity wifi. What is wrong?

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Posted by
Official Employee

Message 2 of 3
284 Views
Solution

kimochi1777 wrote:

I cant watch any local programs. Error message says "you must be connected to your home network" but i see iam connected to xfinity wifi. What is wrong?


The network "XFINITY WiFi" is NOT your home network - it is a public hotspot.  You should be able to find the name of your home network by using the My Account app or looking at the bottom or side of the Comcast provided modem.  It typically begins with "HOME-XXXX" unless you have changed it.




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Posted by
Contributor

Message 3 of 3
271 Views

double D-OH. i figured that out last night..i resolved that issue already. i was able to switch to my home network as described