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Xfinity robust app only has 2 channels after tech visit

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Xfinity robust app only has 2 channels after tech visit

My app has been working fine, I had a tech come out to install a Comcast router and now I only have 2 channels. They are on all three roku boxes and both iPads. Why is this happening?

Service Expert

Re: Xfinity robust app only has 2 channels after tech visit


Gin3 wrote:

My app has been working fine, I had a tech come out to install a Comcast router and now I only have 2 channels. They are on all three roku boxes and both iPads. Why is this happening?


it is the nature of 'router' changes. Your account is not fully 'setup' and mostly likely the system thinks the wifi your Roku is now using is not 'in home'. Probably overnight it will update or you can call billing and verify the new serial number router is on your account now and ask them to do a deep account refresh (can take up to an hour to complete). at that point all should be well.




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Re: Xfinity robust app only has 2 channels after tech visit

Thank you rustyben. I will try that. 

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