Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,816

members

814

online

29,253

topics

Top

Xfinity robust app only has 2 channels after tech visit

Frequent Visitor

Xfinity robust app only has 2 channels after tech visit

My app has been working fine, I had a tech come out to install a Comcast router and now I only have 2 channels. They are on all three roku boxes and both iPads. Why is this happening?

Service Expert

Re: Xfinity robust app only has 2 channels after tech visit


Gin3 wrote:

My app has been working fine, I had a tech come out to install a Comcast router and now I only have 2 channels. They are on all three roku boxes and both iPads. Why is this happening?


it is the nature of 'router' changes. Your account is not fully 'setup' and mostly likely the system thinks the wifi your Roku is now using is not 'in home'. Probably overnight it will update or you can call billing and verify the new serial number router is on your account now and ask them to do a deep account refresh (can take up to an hour to complete). at that point all should be well.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity robust app only has 2 channels after tech visit

Thank you rustyben. I will try that. 

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 402 views
  • 0 kudos
  • 2 in conversation