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Xfinity beta dropping live TV streaming

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New Poster

Xfinity beta dropping live TV streaming

Beginning yesterday and continuing today, Xfinity beta on Roku drops the live TV stream and kicks out to Roku Home with no error message. This happens after a few minutes of viewing on multiple Xfinity channels. I don't think this is an internet or connection or Roku problem since other Roku channels work fine. Prior to yesterday the Xfinity App worked fine and would run all day without any issues (I typcially have news running most of the day)

Have you made changes to the app?

Best Regards

Accepted Solution

Re: Xfinity beta dropping live TV streaming - solution

Unplugged the roku from the tv

disconnected roku from power

waited perhaps 30 sec

connected everything back

Everything now seems to work

View answer in context
New Poster

Re: Xfinity beta dropping live TV streaming

Today I tried to replay a recorded show. Played for about 15sec then dropped me back to roku home. This is repeatable.

Tried logging out of the application, deleted the application, reinstalled the application, reauthorized. No difference. still drops live tv and recorded shows

Suggestions?

New Poster

Re: Xfinity beta dropping live TV streaming - solution

Unplugged the roku from the tv

disconnected roku from power

waited perhaps 30 sec

connected everything back

Everything now seems to work

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