Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,399

members

1,301

online

29,705

topics

Top

Xfinity app

New Poster

Xfinity app

My recordings are not showing up on my Xfinity App. There is no option for it. I have logged out, deleted the app then reinstalled it and still have nothing.  I have tried speaking with customer service and Teir 2 and got nothing. Then put on hold for 20 minutes. eventually got hung up on. Can someone please help me? Im very disappointed in how no one can help me.

Official Employee

Re: Xfinity app


rhuether99 wrote:

My recordings are not showing up on my Xfinity App. There is no option for it. I have logged out, deleted the app then reinstalled it and still have nothing.  I have tried speaking with customer service and Teir 2 and got nothing. Then put on hold for 20 minutes. eventually got hung up on. Can someone please help me? Im very disappointed in how no one can help me.


I'm sorry you weren't able to solve this with your phone calls. I looked at your account and you do not have Cloud DVR setup (but you are X1 with DVR). I'm not able to edit your account but if you call (sorry!) and tell them you "need the Cloud DVR rate codes" added to your account, they should be able to hook you up. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 288 views
  • 0 kudos
  • 2 in conversation