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Xfinity app taking forever to load

New Poster

Xfinity app taking forever to load

Since the last update, the app doesn't load, or says I need to check my connections.
Everything else using the router and Internet are fine.
Service Expert

Re: Xfinity app taking forever to load

My iPhone7 app is version 4.4.0.880.  What is your version?  Mine works fine with my gateway's SSID.




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New Poster

Re: Xfinity app taking forever to load

I have an old galaxy note 3. The version is the same as yours, except ends in 026.
It was woking fine except for the last 2 weeks. I tried deleting the app and download it again
HBO go works fine, along with netflix.
Official Employee

Re: Xfinity app taking forever to load

 

Hi Gormley166, 99% of the time content loading slow or not at all is due to your internet connection being weak. Please make sure you're connected to a strong Wi-Fi signal, you can also test the app itself by downloading the app on another device and see if you get the same problem. If you continue to have issues please reach back out to me here. 





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