Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,413

members

1,595

online

36,600

topics

Top

Xfinity app not getting all channels

New Poster

Xfinity app not getting all channels

Anyone else having problems with the TV app today?

New Poster

Re: Xfinity app not getting all channels

Yes, I'm having the same issue. A great number of my channels are missing on the Xfinity app this morning.

Service Expert

Re: Xfinity app not getting all channels


Mspitale wrote:

Anyone else having problems with the TV app today?


just tried it on my Iphone/iPad/andorid phone and android tablet all seem to be working ok. Do you have a desk/laptop to try using the web browser version of xfinity x1 TV streaming at https://tv.xfinity.com/ ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Xfinity app not getting all channels

I have tried on an android phone, an android tablet and a laptop with the address provided. I'm missing the channels on all 3.

Service Expert

Re: Xfinity app not getting all channels


SunnyK1 wrote:

I have tried on an android phone, an android tablet and a laptop with the address provided. I'm missing the channels on all 3.


using the Xfinity my account app, select the internet tab. does your modem model show there?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Xfinity app not getting all channels

I don't have the app. I'm not the primary account holder and there is not a lot I can do on that as a result. So I don't have it.

Service Expert

Re: Xfinity app not getting all channels


SunnyK1 wrote:

I don't have the app. I'm not the primary account holder and there is not a lot I can do on that as a result. So I don't have it.


Are you using the primary account signin credentials?  Or are you a secondary user on the Comcast account?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 6 replies
  • 441 views
  • 0 kudos
  • 4 in conversation